We believe in making Hassle Free ‘Product Return’

 

The step-by-step guide for returning a product will elucidate the nuances and enrich the customer’s experience.

 

Conditions for Return:

▪ If the delivered product is damaged/defective or a mismatch, then the customer may request a Return Authorization (RA) number within 15 days of the original delivery date.

▪ Product Return will be permitted only through a Return Authorization (RA) number

▪ Post issuance, RA number will expire within 7 days. Hence, we encourage our customers to return the product at the earliest

▪ Goods returned without a valid RA number will not be processed for refunds and may face an additional levy

▪ Goods returned without any defect/damage or a mismatch are subject to a restocking fee (25% of item price)

 

Criteria for Issuing a Refund:

 

Prior to shipping your product, verify the guidelines in order to avoid any delay/denial in processing your return:

▪ Products must be in the original manufacturer's packaging and shipped securely

▪ Products must be free from any damage including (but not limited to) dents, scratches, cracks, abuse, defacement or indication of removed screws/fasteners or seals, etc.

▪ Products labeled with a security seal must be intact/non-tampered

 

  • Products must not be assembled or modified in any way.
  • Products must be returned with all of their original packaging and accessories.
  • Products must not be used.
  • Parts or accessories if found missing, a percentage will be deducted from the refund.



 

PS: Processing a Return may take up to 15 business days from the time of receipt

 

Defective/Missing Units:

Products which arrive defective or in a damaged state or with missing units will be resolved in the following way:

▪ Replacing all the affected units

▪ Giving a partial credit for the affected units

 

PS: Replaced Items will not have any additional credit issued against it

 

Items that will not be refunded-  The items that will not be considered for Return are-

  1. The products that are already been assembled.
  2. Mattress, Bedding, and Liners cannot be returned or exchanged due to hygiene concerns.

Tips to Avoid a Return

  1. Prior to placing your order please make sure that the item you are ordering will fit through your door and in the space where it will go. If it doesn't the delivery company may have to leave the product right outside your door, on a porch or in a garage.
  2. Check dimensions properly before placing the order.

Shipping for Return:

➢ All shipping charges are borne by the customer.

➢ Shipping charges would be refunded under the following scenarios:

  • Products Damaged/defective on Arrival
  • Erroneous Product shipped by our store

➢ Select a carrier of choice for returning the package. Kindly specify the address and the Return Authorization (RA) Number while filling out the bill of lading.

➢ For traceability, kindly utilize a carrier service which provides delivery confirmation once the product has been shipped from your end. This can be shared with us accordingly.